TERMS AND CONDITIONS
Welcome to www.reneelouiseart.com.au (the "Website"). The Website is owned and operated by Renee Louise Art (“the Company”) ABN 62 644 269 675.
Please review these Terms and Conditions ("Terms") as they apply to the use of the Website and the purchase of artwork ("Goods"). By using the Website or purchasing Goods, you accept these Terms and Conditions in full. If you do not agree to these Terms, you must not use the Website.
1. USE OF THE WEBSITE
The Website is provided for your personal use only. You must not use the Website for any commercial purpose without the Company's express written consent. The Company reserves the right to restrict your access to the Website, in whole or in part, at any time without notice if you violate these Terms.
2. PAYMENT
Payments can be made via Stripe, PayPal, and Afterpay. You agree to pay for all Goods that you order through the Website. Payment for Goods must be made immediately upon placing an order on the Website. Payment methods are subject to change from time to time.
Payments made via Stripe, PayPal and Afterpay are processed through third-party companies not affiliated with Renee Louise Art ("the Company"). Any fees associated with these payment methods are subject to the third-party company's terms and conditions. While the Company will take reasonable steps to ensure the security and privacy of your payment information, the Company is not responsible for any issues or disputes that may arise in relation to payments processed through these third-party companies.
By submitting payment information through the Website, you agree to be bound by the terms and conditions of the third-party payment processor used to process your payment.
3. PRICING
Prices for Goods are displayed on the Website under each product. All prices are in Australian dollars (AUD).
4. RETURNS AND EXCHANGES
Returns and exchanges are not accepted for change of mind. Detailed descriptions, images, and measurements are provided for all products, please ensure you are completely satisfied before making a purchase.
In the unlikely event that your product arrives damaged or faulty, please inform us within 24 hours of receiving the item. We will require photographic evidence of the damage/fault via email at info@reneelouiseart.com.au. Once we receive the evidence, we will arrange an exchange or full refund to the value of the purchase price, excluding any shipping fees. Customers are liable for any shipping fees associated with returning the Goods to the Company. All returns and exchanges are subject to the Company’s sole discretion.
Please note that we do not offer refunds or returns for custom-made products.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at info@reneelouiseart.com.au.
5. SHIPPING
Shipping is available within Australia and internationally. The Company will aim to dispatch the Goods within 7 business days of payment being received. Delivery times may vary depending on your location, courier service and other factors beyond our control. Shipping fees will be calculated and displayed during the checkout process and are subject to change.
6. INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Renee Louise Art or its content suppliers and is protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Renee Louise Art and is protected by Australian and international copyright laws. All software used on this site is the property of Renee Louise Art or its software suppliers and is protected by Australian and international copyright laws.
Any reproduction, distribution or redistribution of any content from this site is strictly prohibited without the prior written consent of Renee Louise Art. Additionally, you may not modify, transmit, reuse, download, repost, copy, or use any of the content on this site for public or commercial purposes without the prior written consent of Renee Louise Art.
If you have any questions or concerns regarding our copyright statement, please do not hesitate to contact us at info@reneelouiseart.com.au.
7. PRIVACY POLICY
The Company is committed to protecting your privacy. All personal information is handled in accordance with our Privacy Policy below.
8. LIMITATION OF LIABILITY
The Company's liability in relation to any Goods purchased through the Website is strictly limited to the price paid for those Goods. The Company will not be liable to you for any loss of profits, loss of business, loss of contracts, loss of income or revenue, loss of anticipated savings, loss of data, waste of management or office time or for any other indirect or consequential loss or damage of any kind.
9. AMENDMENTS TO TERMS
The Company reserves the right to amend these Terms at any time without notice. Your continued use of the Website following any such amendments constitutes your acceptance of the new Terms.
10. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@reneelouiseart.com.au.
PRIVACY POLICY
Renee Louise Art ("the Company") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use and protect personal information that we collect through the website at www.reneelouiseart.com.au (the "Website").
1. THE INFORMATION WE COLLECT
We may collect personal information such as your name, email address, and shipping address when you make a purchase or voluntarily submit information through the Website. We also collect non-personal information, such as your browser type, internet service provider, and IP address, when you visit the Website.
2. USE OF YOUR INFORMATION
We use your personal information to process and fulfill your orders, communicate with you about the status of your order, and to send you occasional promotional emails about our products and other updates about the Company that we think may be of interest to you.
We do not sell, rent, or otherwise disclose your personal information to third parties, except as required by law or in connection with third-party service providers that assist us with order fulfillment, payment processing, or other business functions.
Please note that third-party companies are used for website hosting and payment processing (such as Stripe and PayPal), and they may have access to your personal information for the purpose of providing these services to us.
3. COOKIES
The Website may use cookies and similar technologies to improve your browsing experience, for analyzing site traffic, and for other purposes. You can choose to disable cookies through your browser settings, but doing so may limit certain features or functionality of the Website.
4. DATA SECURITY
We use reasonable measures to protect the security and integrity of personal information that we collect and maintain. However, no system is completely secure, and we cannot guarantee the security of your personal information.
5. ACCESS TO YOUR INFORMATION
You have the right to access and request corrections to any of your personal information that we hold. You can do so by emailing us at info@reneelouiseart.com.au. We will respond to your request as soon as reasonably possible.
6. CHANGES TO THE PRIVACY POLICY
We may change this Privacy Policy from time to time by posting the updated policy on the Website. Any changes to the policy will be effective immediately upon posting.
7. CONTACT US
If you have any questions or concerns about our Privacy Policy, or if you would like to access or correct your personal information, please contact us at info@reneelouiseart.com.au.